Introduction

Are you planning a trip with Air New Zealand? It is always important to understand the airline’s cancellation and refund policy before making any reservations. Knowing the policy can help you make informed decisions and avoid any unnecessary fees or charges.

Understanding Air New Zealand’s Cancellation Policy

Air New Zealand has a flexible cancellation policy that allows passengers to make changes or cancel their flight reservations easily. The airline offers a range of options for making changes or cancellations, depending on the type of fare you have purchased.

Flexible Fares

If you have purchased a flexible fare, you can make changes or cancellations at any time without incurring any fees. The airline will refund the fare amount back to your original form of payment.

Standard Fares

If you have purchased a standard fare, you can make changes or cancellations up to 24 hours before the departure time of your flight. However, a change or cancellation fee will be applicable, which will depend on the route and fare type.

Non-Refundable Fares

If you have purchased a non-refundable fare, you will not be able to cancel your reservation or receive a refund. However, you can still make changes to your reservation, but a change fee will be applicable.

Requesting a Refund

If you are eligible for a refund, you can request it by contacting Air New Zealand’s customer service team. The refund amount will depend on the type of fare you have purchased and the terms and conditions of the fare.

Flexible and Standard Fares

If you have purchased a flexible or standard fare, you can request a refund for the fare amount paid. However, if you cancel your reservation less than 24 hours before the departure time of your flight, a cancellation fee will be applicable.

Non-Refundable Fares

If you have purchased a non-refundable fare, you will not be eligible for a refund. However, you may be able to receive credit for future travel with Air New Zealand.

Conclusion

Before making any flight reservations with Air New Zealand, it is important to understand the airline’s cancellation and refund policy. Knowing the policy can help you make informed decisions and avoid any unnecessary fees or charges. Remember, the policy may vary depending on the type of fare you have purchased, so make sure to read the terms and conditions carefully.